Mapster

Run targeted PMF surveys that reveal who your biggest fans are and why, broken down by customer type, geography, usage patterns, and acquisition channel to identify your strongest growth opportunities.

About Mapster

Mapster is a survey tool designed for SaaS, startups, and ecommerce businesses to collect in-product feedback from users. It enables teams to run NPS, CSAT, and PMF surveys at key moments in the user journey, linking each response to user attributes such as plan, role, and location. The platform supports segmentation, conditional logic, and real-time analytics, helping businesses understand customer sentiment and identify growth opportunities. Mapster offers a free plan with up to 50 responses per month, with paid options for higher response volumes. All features are included on every plan, and surveys can be embedded, shared via link, or triggered within products.

Best for: SaaS companies, startups, ecommerce businesses, product managers

Key features

Supports NPS, CSAT, and PMF surveys with user segmentation
In-product surveys triggered by user actions or milestones
Conditional logic for survey branching and routing
Real-time analytics dashboard and feedback segmentation
Multiple survey distribution options: widget, link, embed
Custom branding and removal of Mapster branding on paid plans
Integration with Slack and Zapier for automation
Export responses to Excel or CSV

Use cases

Collecting customer satisfaction feedback after onboarding or support interactions
Measuring product-market fit using the Sean Ellis PMF survey
Identifying reasons for user churn during cancellation flows
Tracking NPS by customer segment for targeted insights
Gathering feature requests from power users
Running microsurveys with minimal user interruption

Pros

The vendor says every feature is included on every plan, including the free one
Unlimited surveys are available on the free plan
Branding can be customized and the vendor's branding removed on paid plans
Integrates with Slack and Zapier for workflow automation

Limitations

Free plan limited to 50 responses per month
Free plan includes a small 'Powered by Mapster' link on surveys

Screenshots

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