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Opin

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AI-powered NPS & customer feedback platform with in-product surveys and instant insights

About Opin

Opin is an AI-powered platform for collecting and analyzing customer feedback, tailored for SaaS and eCommerce teams. It supports a range of survey types, including NPS, CSAT, CES, and custom formats, and enables users to launch branded surveys quickly via JavaScript SDK, email, or web link. The platform uses AI to analyze responses, identify sentiment, and surface key themes, providing actionable insights without manual review. Pricing includes a free tier with limited responses and paid plans for larger teams. Opin is designed for teams seeking fast, scalable feedback analysis and instant insights.

Best for: SaaS teams, eCommerce teams, customer experience managers, product managers

Key features

  • Supports NPS, CSAT, CES, and custom survey types for feedback collection.
  • AI analyzes survey responses to identify sentiment and key themes.
  • Surveys can be deployed via JavaScript SDK, email, or web link.
  • Quick setup allows launching branded surveys in minutes.
  • Leadership-ready summaries generated from customer feedback.

Use cases

  • Gathering NPS and CSAT data directly from users.
  • Analyzing customer sentiment and surfacing actionable insights.
  • Identifying early warning signs from customer feedback.

Pros

  • Free tier available for early-stage teams.
  • No credit card required to start.

Limitations

  • Free plan limited to 100 responses per month and 1 user.

Screenshots

Opin screenshot

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