Qwaiting

Queue Management System That Ends the Wait

About Qwaiting

Qwaiting is a cloud-based queue management platform designed to help organizations manage customer flow, reduce wait times, and improve service efficiency. It offers features such as virtual queuing, appointment booking, self-service kiosks, digital signage, and real-time analytics. The system supports both cloud and on-premises deployments and is suitable for industries like healthcare, banking, retail, public sector, and airports. Qwaiting provides integration options with CRMs and ERPs, and includes customizable workflows and branding. Pricing starts at $249/month, with a 14-day free trial available for all plans.

Best for: banks and financial institutions, healthcare providers, public sector offices, retail businesses, airports, education institutions

Key features

Supports virtual queuing so customers can wait remotely via mobile or kiosk.
Allows online appointment booking and merges with walk-in queues.
Provides self-service kiosks for check-in and appointment management.
Displays real-time queue status and announcements on digital signage.
Sends SMS and WhatsApp alerts to notify customers of their turn.
Offers analytics and reporting on wait times, service times, and staff productivity.
Integrates with CRMs, ERPs, and booking tools via API.

Use cases

Managing patient check-ins and appointment arrivals in healthcare settings.
Organizing branch queues and service requests in banks.
Controlling store traffic and checkout lines in retail environments.
Structuring citizen queues in government offices.
Guiding passengers through airport service checkpoints.

Pros

14-day free trial with full access to core features.
Customizable workflows and branding for different industries.

Limitations

Starter plan limits staff logins to 5 users.

Screenshots

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