Rallied AI

AI technician for MSPs

About Rallied AI

Rallied AI is an automation tool designed for managed service providers (MSPs) to handle routine IT support tickets. It connects with PSA, RMM, identity, documentation, and Microsoft 365 systems to autonomously resolve L1 and L2 tickets, such as onboarding, offboarding, password resets, and endpoint fixes. The tool operates directly within the PSA, triaging, diagnosing, and documenting tickets as it works. Users can define workflows in plain English, and sensitive actions can be approval-gated. Pricing is outcome-based, charging per resolved ticket with a monthly minimum. Rallied offers a 14-day free trial and does not require building or maintaining workflow libraries before use.

Best for: managed service providers, IT support teams

Key features

Automatically resolves L1 and L2 support tickets end to end
Performs ticket triage by gathering context and routing requests
Executes RMM scripts for endpoint diagnosis and fixes
Automates Microsoft 365 user and mailbox administration
Integrates with PSA, RMM, identity, documentation, and M365 systems
Allows workflow automation using natural language runbooks
Provides in-context chat within PSA platforms
Logs every action, approval, and refusal for audit purposes

Use cases

Automating onboarding and offboarding processes for MSP clients
Resolving password resets and access requests without technician intervention
Diagnosing and fixing endpoint issues by running approved scripts
Documenting ticket actions and time entries automatically

Pros

No need to build or maintain workflow libraries before use
Outcome-based pricing with free diagnosis and handoffs
14-day free trial available with no credit card required
SOC 2 Type II compliant for security and auditability

Limitations

Minimum monthly spend required for usage

Screenshots

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