Chat Summary

The purpose of Chat Summary is to condense chat transcripts for a more convenient way of reviewing and referencing significant conversations.

About Chat Summary

Chat Summary is an AI-powered tool designed to generate concise summaries of chat transcripts within the LiveChat platform. It uses OpenAI's natural language processing to automatically create summaries when chats are archived or tagged, and also allows manual summary generation. The tool provides sentiment analysis, highlights key points and keywords, and offers agent feedback to help improve customer interactions. Users can access a centralized reports section to review summaries alongside chat details. Chat Summary is available as a paid add-on for LiveChat, with pricing set at $5 per agent per month.

Best for: customer support teams, LiveChat users, support managers

Key features

Automatically creates chat summaries when conversations are archived or tagged.
Allows manual summary generation from the chat details section.
Performs sentiment analysis to assess the emotional tone of chats.
Extracts key points and keywords from chat transcripts.
Provides agent feedback based on chat analysis.
Centralized reporting section to review summaries and chat details.

Use cases

Summarizing lengthy chat transcripts for easier review and reference.
Analyzing customer sentiment in support conversations.
Extracting actionable feedback for support agents.

Pros

Works as an app inside LiveChat.
Summaries can be generated automatically or manually as needed.

Limitations

Requires a LiveChat account to use the app.

Screenshots

Reviews

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