Sabato

Managed voice AI agents for high-volume e-commerce and retail

About Sabato

Sabato is a managed voice AI platform designed for e-commerce and retail businesses that rely on phone interactions with customers. The service provides pre-configured voice workflows for tasks such as pre-sales consultation, order tracking, cart abandonment recovery, quote qualification, and complaint intake. Sabato connects directly to e-commerce platforms and product catalogs, enabling real-time responses about inventory, pricing, and product recommendations. The platform is fully managed, requiring no engineering resources from the client, and is typically operational within two weeks. Pricing starts from €490 per month, with higher tiers offering additional workflows, languages, and integrations.

Best for: e-commerce brands, retailers with phone support, high-volume online stores, merchants in home improvement, automotive, electronics

Key features

Handles pre-sales, order tracking, cart recovery, quoting, and complaints via voice AI
Connects to product catalog and order data for real-time information
Pre-configured workflows tailored for e-commerce tasks
Call transcripts, summaries, and lead scoring provided
No engineering or prompt writing required from the client
Available 24/7/365, including nights, weekends, and holidays
Integrates with major e-commerce and CRM platforms

Use cases

Answering product questions and guiding customers to checkout by phone
Providing real-time order tracking updates via text or WhatsApp
Recovering abandoned carts by calling customers and sending checkout links
Qualifying leads and collecting requirements for quotes before human follow-up
Capturing complaints and routing them to the appropriate team member

Pros

Fully managed setup and ongoing operation
Operational within two weeks of onboarding
No technical or engineering resources required from the client

Limitations

Entry-level plan limited to one workflow and one language
Pricing starts at €490 per month, with higher tiers for more features

Screenshots

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