ClearFeed

ClearFeed transforms Slack channels into a streamlined HelpDesk. Automatically respond from KBs and Documentation, convert chats to tickets and work across Zendesk, FreshDesk, Salesforce, Jira, GitHub, and Hubspot - all from Slack.

About ClearFeed

ClearFeed is a helpdesk platform designed for teams that use Slack as their main communication tool. It enables users to manage support requests directly within Slack, with features such as ticket creation, AI-powered query resolution, and integration with popular external systems like Zendesk, Jira, Freshdesk, Salesforce, and HubSpot. The platform supports both internal and external helpdesk scenarios, allowing organizations to handle employee and customer requests across multiple channels, including email, MS Teams, and web chat. ClearFeed offers a 14-day free trial, with pricing based on agents or usage, but does not disclose specific rates on its website.

Best for: Slack-based support teams, IT helpdesks, HR departments, customer support teams

Key features

Manages support requests and tickets directly in Slack
Integrates with ticketing and CRM systems such as Zendesk, Jira, Freshdesk, Salesforce and HubSpot
Provides AI agents that answer and resolve common queries
Collects requests from Slack, email, MS Teams, Discord, web chat and a portal
Creates tickets from Slack channels, private messages and emails
Offers knowledge management and AI auto-replies from connected knowledge sources

Use cases

Managing customer support requests within Slack channels
Providing internal IT or HR helpdesk support to employees via Slack
Creating and tracking engineering escalations and DevOps alerts in Slack
Syncing support tickets and conversations between Slack and external platforms

Pros

Supports a wide range of integrations with ticketing, CRM, and task management tools
No credit card required for 14-day free trial

Limitations

Integrations Edition does not support Slack Connect channels
Service metrics and SLAs are not provided in Integrations Edition

Screenshots

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