Thunai.ai

Human-like AI agents with real-time voice & screen assist

About Thunai.ai

Thunai.ai is an enterprise-focused AI platform designed to automate and enhance customer support operations across multiple channels, including voice, chat, and email. It offers features such as real-time agent assistance, automated post-call workflows, multilingual voice translation, and unified knowledge integration. The platform supports integration with major enterprise tools and can be deployed on-premise or in the cloud to meet data residency and compliance requirements. Thunai.ai is positioned for organizations seeking to streamline support, reduce agent workload, and improve ticket resolution efficiency. Pricing details are not disclosed on the website.

Best for: enterprise contact centers, customer support teams, IT support departments, retail operations, insurance providers, healthcare organizations

Key features

Provides real-time guidance to agents during calls and chats
Automates post-call tasks such as case summaries and CRM updates
Supports multilingual voice translation in real time
Delivers omnichannel support across voice, chat, and email
Performs automated call scoring and audits for quality and compliance
Integrates with enterprise platforms like Salesforce and Microsoft Teams
Offers unified knowledge base for agents and AI
Allows on-premise and cloud deployment with data residency options

Use cases

Automating L1 customer support requests before escalation to human agents
Assisting agents with live information and guidance during customer interactions
Automating post-interaction workflows such as summaries and CRM updates
Providing multilingual support for global customer bases
Scoring and auditing calls for compliance and quality assurance
Integrating with existing enterprise systems for seamless operations

Pros

Supports both on-premise and cloud deployment for data control
Integrates with widely used enterprise platforms
Automates repetitive post-call administrative tasks

Screenshots

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