DobroDesk

Support inbox with AI replies and no seat fees

About DobroDesk

DobroDesk is a customer support platform designed for teams managing requests via email and website chat. It consolidates messages from multiple channels into a single shared inbox, allowing teams to assign ownership, track customer history, and manage SLAs. The tool offers AI-assisted replies, which can draft responses or automatically answer routine questions using approved knowledge sources, with human review required for sensitive topics. DobroDesk integrates with tools like Outlook, HubSpot, and Stripe, with Gmail and Shopify integrations in development. Pricing is usage-based, starting at €15 per month for 300 accepted conversations, and there are no per-seat fees. A free trial is available until September 30, 2026.

Best for: customer support teams, B2B support operations, businesses handling recurring questions

Key features

Combines email and website chat into a single shared inbox for teams
AI drafts replies or sends automatic answers for routine questions using approved knowledge
Assigns ownership and tracks status, priority, and customer history for each conversation
Integrates with Outlook, HubSpot, Stripe, Calendly, and Google Calendar
Unlimited teammates without per-seat charges
Multilingual support with automatic language detection and translation

Use cases

Centralizing customer support requests from email and website chat
Automating replies to common, low-risk customer questions
Assigning and tracking ownership of support conversations
Integrating customer and payment data into support workflows

Pros

No per-seat fees, allowing unlimited teammates
AI replies and drafts included in the base price

Limitations

Voice, phone, and public Help Center are paid add-ons
Gmail and Shopify integrations are not yet available

Screenshots

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