Auxx.ai

Open-source Customer support AI CRM

About Auxx.ai

Auxx.ai is an open-source platform designed to automate and manage customer support workflows for businesses. It integrates AI-driven ticket handling, reply drafting, and CRM record updates, supporting connections to email platforms like Gmail and Outlook as well as e-commerce and backend systems. The tool includes features for knowledge base management, workflow automation, and real-time syncing with external sources. Auxx.ai offers a free plan with basic features and paid plans that scale with team size and usage, making it suitable for small businesses and larger organizations seeking to streamline support operations.

Best for: ecommerce businesses, SaaS companies, customer support teams, small businesses

Key features

Automates ticket handling and reply drafting using AI agents
Integrates with email, store, helpdesk, and backend systems
Supports custom workflows and step-by-step playbooks
Centralizes contacts, tickets, orders, and conversations in one CRM
Knowledge base management with document upload and vector search
Real-time syncing and mapping from external sources
Open-source platform with over 20 integrations
Automated workflows and reporting dashboards

Use cases

Automating customer support ticket triage and responses
Syncing and managing customer records from multiple sources
Building and maintaining a searchable knowledge base for support
Generating reports and dashboards for support metrics

Pros

Free plan available for individuals and small teams
Open-source with customizable integrations
Supports real-time syncing and webhooks

Limitations

Free plan limited to 1 team member and 50 AI completions/month

Screenshots

Reviews

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