Ernest

AI support agent that answers your Shopify customers 24/7

About Ernest

Ernest is an AI-powered customer support agent designed for Shopify and WooCommerce merchants. It connects to an online store, learns store policies and product information, and handles customer inquiries such as order status, returns, cancellations, and shipping questions. Ernest can take actions like canceling orders or initiating returns, and escalates complex or unclear issues to a human. It also provides weekly reports highlighting recurring customer questions that existing help content does not address. The tool is available via website chat and email, with additional channels like WhatsApp and Instagram in pilot. A free tier covers up to 100 conversations, with paid plans starting at $49/month.

Best for: Shopify merchants, WooCommerce merchants, e-commerce brands, agencies managing multiple stores, solo founders

Key features

Connects to Shopify or WooCommerce to access order and product data
Handles routine support queries such as order status, returns, and cancellations
Escalates complex or low-confidence issues to a human with full context
Learns from store policies, product specs, and FAQs via URLs, PDFs, or uploads
Provides weekly reports on unanswered or unclear customer questions
Supports website chat and email, with WhatsApp, Instagram, and Messenger in pilot
Detects and replies in the customer's language automatically
Can be embedded on any site with a single script tag

Use cases

Automating responses to common customer support questions for online stores
Initiating order cancellations, returns, and refunds directly from customer chat
Escalating complex or sensitive support issues to a human agent
Identifying gaps in help documentation based on real customer inquiries
Testing AI support accuracy by simulating customer questions before going live
Comparing AI-generated responses to previous human support tickets

Pros

No per-seat or per-resolution fees on any plan
AI-powered actions (cancel, return, refund) included on all plans
Supports multiple channels including website chat and email

Limitations

Free tier is limited to a lifetime total of 100 conversations
WhatsApp, Instagram, and Messenger support is in private pilot and not generally available

Screenshots

Reviews

No reviews yet. Be the first to review this tool.

Ernest alternatives

More Business tools →

Small Business ChatbotBusiness

Small Business Chatbot gets you the world’s most human AI agent, available 24/7 on your website to win you more business and provide great customer service.

Loman AIBusiness

Loman is an AI phone answering and website chat platform that can take calls, chat with customers on your website, and capture inbound leads anytime, day or night, even when you can’t. Loman can converse with a prospective customer, route calls, generate quotes and estimates, answer questions, and d

FlowcallBusiness

AI-first WhatsApp automation platform for eCommerce, offering multilingual, multi-modal customer engagement with seamless human handover and scalable pricing.

ReceptriBusiness

Receptri is an AI-powered receptionist that answers your business calls 24/7 with a natural human-like voice. It handles enquiries, books appointments

SuperMIA - AI Voice Agents That Handle Your Business Phone CallsBusiness

SuperMIA.ai is an AI voice agent platform that automates inbound and outbound phone calls for businesses, delivering 24/7 customer service at a fraction of the cost.

IMsupporting Hybrid Live ChatBusiness

Hybrid AI + human live chat platform for websites. Automate support with AI while seamlessly handing conversations to human agents.

Related tools

Thunai.aiAssistant

Human-like AI agents with real-time voice & screen assist

Build ChatbotProductivity

Build Chatbot is an innovative no-code chatbot builder, revolutionizing the way businesses and individuals create personalized AI chatbots. With a focus on simplicity and efficiency, it enables users to design their own chatbots without needing any coding skills. Its advanced AI capabilities allow i

OwnichatOther

Turn every conversation into revenue

Freemium

jawebOther

Jaweb is an intelligent AI chatbot built for businesses that want fast, accurate, and human-like conversations with their customers.

Carly AIAssistant

AI Assistant for Email, Calendar, and More

JunoAssistant

An AI coworker that gets real marketing work done with one workspace.

FluentsEducation

Fluents.ai is a unified AI voice agent platform that automates inbound and outbound calls, web conversations, and integrations. It replaces call centers and answering services with natural-sounding AI agents that set up in minutes, scale instantly, and adapt to any workflow.

Chatclient.aiAssistant

Build an AI chatbot from your knowledge base.