Harvey

Harvey, the AI companion, is specially created to elevate team productivity, amplifying overall team performance and streamlining workflow.

About Harvey

Harvey is an AI customer service product presented on the site of Hiver, a help desk vendor. It targets support requests that span several teams, tools and channels, automating workflows and assisting staff at each step of resolving a request. The page lists omnichannel ticketing, automation and integrations with email, chat, Slack and voice. It is aimed at customer support, customer success and inbound sales teams. Pricing and platform details are not given in the available sources.

Best for: customer support teams, customer success teams, inbound sales teams

Key features

Handles support tickets that span multiple teams and channels
Automates complex customer service workflows
Assists teams throughout the request resolution process
Supports omnichannel ticketing and communication
Integrates with email, chat, Slack, and voice platforms

Use cases

Managing customer support tickets that require input from several departments
Automating repetitive customer service processes

Screenshots

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