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Chatling

Assistant

With the help of personalized AI chatbots, Chatling effectively decreases support volume, leading to a significant improvement in customer experience and saving valuable time.

About Chatling

Chatling is a platform for businesses to deploy AI-powered chatbots that handle customer inquiries across multiple channels, including websites, WhatsApp, Instagram, Telegram, and Messenger. The tool offers instant responses to common questions, supports over 80 languages, and hands conversations off to human agents when needed. Chatling can sync with knowledge bases and documentation to keep answers current, and includes analytics and customer satisfaction surveys. The service is available with a free plan and paid tiers that scale with usage and features, making it suitable for both small teams and larger organizations.

Best for: customer support teams, small businesses, online retailers, service providers

Key features

  • AI chatbots can be deployed on web, WhatsApp, Instagram, Telegram, and Messenger.
  • Supports over 80 languages for multilingual customer support.
  • Hands conversations to human agents with full context
  • Syncs knowledge base from website, docs, and help center for up-to-date answers.
  • Provides analytics and reporting on chatbot performance and customer queries.
  • Offers customer satisfaction surveys after each chat to gather feedback.
  • The vendor says it can handle thousands of conversations without growing the support team

Use cases

  • Automating responses to repetitive customer questions on multiple platforms.
  • Capturing leads and qualifying prospects automatically, even outside business hours.
  • Providing multilingual support to international customers.
  • Syncing and updating chatbot knowledge from various documentation sources.
  • Measuring customer satisfaction through post-chat surveys.

Pros

  • Free plan available with no credit card required.
  • No-code setup for easy deployment.
  • Supports a wide range of messaging platforms.
  • Multilingual support for over 80 languages.

Screenshots

Chatling screenshot

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